Privacy policy

Last updated: 23 October 2025

CityEvoke (“City Evoke”, “we”, “us”, or “our”) operates this website and online store, including all related content, tools, features, products, and services (collectively, the “Services”).

We are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website https://cityevoke.com/.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy prevails for anything related to the handling of your personal information.

By using our Services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We collect personal information that can reasonably identify you or be linked to you, including:

Contact details: name, email address, billing and shipping address, and phone number
Order and transaction details: items purchased, order history, payment confirmation, returns or exchanges
Payment information: processed securely by Shopify Payments, PayPal, or Afterpay – CityEvoke does not store or access your full credit or debit card details
Account information: username, password, and preferences (if you create an account)
Device and usage information: IP address, browser type, operating system, and browsing behaviour on our website
Communications: messages or emails sent to us, such as customer support enquiries

2. How We Collect Information

We collect personal information from:

You directly when you make a purchase, sign up for updates, or contact us
Your device automatically through cookies and analytics tools
Our service providers such as Shopify, which hosts and powers our store
Third-party marketing or advertising partners (e.g., email or social platforms, when you opt in)

3. How We Use Personal Information

We may use your personal information to:

Process and deliver your orders (including payments, shipping, and returns)
Operate, maintain, and improve our Services
Communicate with you, including order updates and customer support
Send marketing or promotional messages (if you’ve subscribed — you may unsubscribe anytime)
Ensure website security and prevent fraud
Comply with legal obligations and respond to lawful requests

4. Disclosure of Personal Information

We may share your information with trusted third parties to operate our business, including:

Shopify, our e-commerce platform provider
Payment processors such as Shopify Payments, PayPal, or Afterpay
Shipping carriers and logistics partners
Marketing or analytics services (for example, Shopify or Meta for remarketing ads)
Legal authorities, if required by law or to protect our rights

These third parties process your data only as needed to provide their services to us and are subject to their own privacy policies.

5. Payment Security

All payments are processed securely through Shopify’s certified PCI-DSS-compliant payment system.
CityEvoke does not collect, store, or have access to your full card details.
For more information on how Shopify handles payment data, please visit Shopify’s Privacy Policy.

6. Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Withdraw consent or unsubscribe from marketing communications
Contact us with any privacy concerns

To exercise these rights, email us at cityevoke@gmail.com.
We may need to verify your identity before processing certain requests.

7. Data Retention

We retain your personal information only as long as necessary to:

Fulfil the purpose it was collected for (e.g., completing an order)
Comply with legal and tax obligations
Resolve disputes and enforce agreements

8. Cookies and Analytics

We use cookies and similar technologies to improve your browsing experience and analyse website performance.
You can manage cookies through your browser settings, but disabling them may affect how our website functions.

9. International Data Transfers

As our Services are hosted by Shopify, your information may be stored or processed in other countries.
Shopify implements standard contractual safeguards to ensure your data is protected according to applicable privacy laws.

10. Children’s Privacy

Our Services are not directed at children under 16. We do not knowingly collect information from minors.
If you believe a child has provided us with personal information, please contact us so we can delete it.